xfinity retention number

    xfinity retention number

    I was also able to get more channels and faster Internet as part of the deal. I just did. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? I always get the 12 month price guarantee. I agree this no longer works! I am still trying to sort this out but I’m sure the jump was because of this upgrade. for both TV and Internet, for a savings of $56.70, after that my bill will go up $20. 2nd call they were able to give me 3 free months of HBO/STARZ and the 3rd call was the nicest guy, patient, loved being a CSR for sure. I had 25MB speed at $24.99 ($19.99 with ecopay) for a year. Because I have their cable and land line >.< I am a student! . However, if the customer rep seems unfriendly, just hang up. Don’t believe that call us back in 6 months or call us back in a year and we’ll lower you bill again. Called today and went directly to Cancellation department. Thanks for sharing these guidelines. That with the 120 making it 221.00 for both I decided to go to Comcast online and look at the deals as if I was a new customer to see what is offered because if you sign in and look or call they will not give you the same offers as new potential trying to hook customers. After calling the number provided I was shuffled around(probably in an India call center)about four or five times to a lady who offered to give me back a $20 discount for six months — saving me $120 plus another $19.44 in taxes and fees for a whopping total of $139.44. All you have to do is pay a one time charge for either the firestick or the Channel Master DVR+, or there is the ROKU 4 and if you purchased a 4K tv it will be the first ever you’ll see the full function of your 4K tv. read the internet, watch YouTube 480, I don’t have other viable options such as direct tv because of tree cover. I need my service coming into my house relocated because of an addition going on my hou... Why is my bill *** rather then the *** i was promised for a * year contract. I thought I’d cancel TV and phone and ask them for ‘internet only’ service. Anyway, called them up and said I was going to cancel – so they sent me to the retention department. We went back and forth for a bit, with me prodding to see if I could get anything else out of her. I don’t need a thousand channels….so got another rep who started at 149.95-I interupted her and said, I’ve had 3 reps, 3 prices, I just want what I have or fewer channels and I don’t want to pay more than 150/175 a month. I called and immediately went to cancellation. One of the retention specialists told me that Comcast changed their comp so if they cut costs, they get dinged and if they retain for higher rate, they get more $$. I’m not sure what I could use as leverage if I were to negotiate. AT&T told us they where raising the cell phones another $5 a more or month, and throttling bandwidth – so we dropped them for TracFone which for Us, is like $19 / Month instead of $80 dollars a month =MINIMUM=. Unbelievably, FIOS is still not available in my area. Then, I called the retention department and they told me they couldn’t do anything either despite the rate being published online for new starts. Still fuming from this call and am planning to switch to AT&T now. Now, this post is not without it’s on inconsistencies. That didn’t fix the problem and we started paying for that rental. These services are sold under the Xfinity brand name in the United States. That’s why we pay taxes. Chris : Thank you for visiting Comcast today. But, you have to use chat and do it online. Called again. , I ou PLEASE get me an amerean yhear you. Still managed to knock ten bucks off. So one day I called to pay my bill and I discovered that the rep. That promise $20 off my bill failed to give me that discount. Assuming there was a mix up, I called Comcast to get my price to $149.99. I love my DVR but paying @$170/month for a convenience item is crazy. Was offered economy package (same internet, phone and a few less channels that I don’t use) for $92.99. lolol You have the ultimate decision to go where you want based on your needs but you threatening to cancel is completely fine with me! and even play some games. Digital Basic Cable with HD DVR: $90/month (full price), Blast Cable Internet (250 Mbps): $40/month (discounted). Comcast can also be reached via its social media accounts on various platforms. When I was almost about to call Verizon, my friend hooked me up with the local comcast rep. I bought my own Modem and comcast sent a “kill” signal and rendered it unusable and I was forced to rent theirs. The last time this happened I called to get my bill lowered and the only way to break the contract was to upgrade which kept my bill about the same for the first year. You : Lowered or at least comparable … FIOS offers a Preferred Triple Play package with 280+ channels (85 in HD), 50/50 Mbps and Voice for $99.99 + rental fees, taxes, surcharges, etc. Worked for me. You must either be inept when it comes to technology or just stupid in general. Oh and you do not really need blast pro it’s just a name my mom has the 150 internet and I had the blast pro and honestly I felt hers worked better then mine did. Just ask for it to be thrown in for free. Yes, that’s just the “price creep” I was trying to avoid. If Comcast were not about the best ‘net service in town, I would look else where – and have many times over the years. for a mandatory regional sports fee. So with the $55.. credit and now it shows that the bill for September 28,2016 is $188. Call 1-800 XFINITY 1-800-934-6489; When prompted speak “Discontinue Service”, other Comcast 800 numbers it is option 4; This will take you to the Comcast Customer Retention Specialist and the individual with the power to lower your bill and whose sole responsibility is to keep you as a customer. So, I’ve got this package (which they refuse to list on the bill) that ends up speed-testing at, for cable internet, 60.15Mb/s download, over 12.34 upload. The thing I was trying to do was lower my bill before the terms expired. Nothing. Frustrating! I havebeen on the phone for 4 hours and spoken to 7 reps. With no resolve. (you’ll remain anonymous, of course). 4. This was a no brainer. It has never worked, and that will reduce the bill too. It was very frustrating because the lady had an accent I could barely understand, but did figure out she was unable to help me. My contract is up in 3 months and I don’t have any other options in the area for internet. I got $39.95 for 12 months for 150Mb/s and the price went up to $79.95. Who has the real power to negotiate eg at ATT besides Cust Service Supervisors? I have the X1 Preferred Triple Play (Bundle), and I currently pay around $180/month for another year. The person talked me into a package after 2 hours of me trying to cancel my service. He asked a few questions about my viewing and Internet habits then said he could drop my plan by $50 a month and keep the same services I have now for the next 2 years. You need internet and Comcast is the only option? Comcast is seeking to buy Time Warner who owns Bright House Networks. Call the store ahead of time to find out whether one of their reps can provide assistance. I got on chat and explained that with my financial hardship i was barely affording the promo at $59 + $10 modem + taxes=$75, so I was going to have to drop TV & just do hi speed internet (at the time was a 12 mo locked rate of $19/mo w/no agreement) to watch my Netflix & Amazon Fire. Televison, Internet, and Cell Phones combined should be under $60 a month. Now I just remind them of this jerk every three months and ask the status of my complaint ? If the only pizza place in town is charging you 100 bucks a pizza, but everyone is paying that, is that a scam? I’ve tried 3 different times in the last 6 mos to call in and lower my bill. So there you go. They let me keep my phone but took it off the bill. They are not telling the whole story, apparently haven’t done any research on the games Comcast plays, therefore are not at all useful providing advice on how to truly lower your Comcast bill! But I had the prices in hand when I called Comcast. I called to seriously cancel service. My promotional period for Performance Internet ended, and they were charging me $75/month (includes the modem rental). from the website with the promotional deal offered. It took me three calls and I got again the same promotional rate for a full year again with Starzz included. Chris : I would recommend that you contact our Customer Care for them to assist you better in getting your bills lowered. There is a way around this however. Comcast victim. While 800-266-2278 is Comcast's best toll-free number, there are 15 total ways to get in touch with them. Initially it was going to be just 25 mbps internet, but I balked, and poof – upgrade to Blast. No installation fees. Chris : How many TVs are you planning to connect? a Two Year Contract (with $10/month penalty for early cancellation.) Never looking back. I asked if we can somehow lower my bill. I compared the annual costs of each of these scenarios. She couldn’t care less if wanted to leave or stay, her attitude was like “Boo Hoo cry me a river”. all just for a 2 year contract. I did the Internet chat but they could not help. Just chopped $35/month off my bill! My career is in gaming now. http://www.pcworld.com/article/237477/comcast_offers_10_a_month_internet_option_for_low_income_families.html. I haggled $25 off my bill for 12 months. Which- might be worth it if you can save more than $10/mo. All of a sudden appear the $79.99’s and $89.99’s which is what you want.) It’s quite simple. 10% 20% 50%? was in middle of changing internet plan and the call got disconnected. That’s all I had from Comcast. Note: Comcast frequently changes their speeds and package pricing, so research what the current offerings are in your area, and substitute in the script. I received a 1 year promotional package with more channels (which I didn’t want), and most importantly, sliced a whopping $60/month off my bill. As soon as my account was activated I could connect – had not installed the modem/router. I’m really grateful for the reduction but I still want my channels back – I’m wondering if this would be worth pursuing further and how should I go about it? I told them i had dish and direct tv and had both of their specials in my hand. Cheers! I’d been comparing other area providers, found one was definitely worth looking into. $119 base monthly price Just remember to use ‘chat for new service’ sinc you’ll get a salesmen and they want to make a sale. My previous xfinity promo deal ended. I agree with other comments on this site that comcast has tightened their promos and discounts. That’s going to be even lower when I buy my own modem. Such bs. Interesting, but a lone individual against a massive company is not a fair fight. Hi, this question is for anyone to reply ……. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. I just followed your call plan. With the sky high prices Comcast charges, do you think they have this feature available as a customer-controlled feature? Currently I have their Triple-Play package which is home-security system/alarm , X1 TV with DVR/cloud in living-room and master-bedroom (HD Digital Starter 140+ channels), and Blast Internet which boasts up to 275Mbps. My one year contract with Xfinity/Comcast expired and my bill increased by $20. And still have On demand, 30+ channels, a monitored security system and 60+gb internet. Thats also good to know, They try to trick you into thinking you can’t leave them during that 12 months. Comcast is a FOR PROFIT company. Ridiculous, I cut the cord. This advice worked for me. For internet only! I have the Preferred Double Play TV & Performance Internet ($99) with HD ($10) + taxes ($7) AND free HBO and Streampix for a total of $116. During my call, I’m also going to do the buyer’s remorse bluff with no true intent of leaving Comcast. But if you are low on cash, The LAW says comcast got to help you. No upgrade fees. This last time, I am eating an early termination fee for the security system of $210 and found a company to monitor it with no contract for $10/mo. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. That’s what happened to me. If you are still under contract and not getting results you can try this method that I’ve found to work well… Call Comcast and use the prompt for the upgrades/downgrades department and once on the phone explain to the rep. exactly what happened (even better if you can get a senior advisor on the phone) tell them you were promised another discount once the first had run out and now they are going back on what they promised. Ned M, did you mean “10%, 20%, or 50%?” I added the commas and “or” that you accidentally forgot! Didn’t think I’d get a major bargain and didn’t, but did manage to knock off a few $ from the monthly bill w/o having to go contract. The second time worked. What you were told about HD is incorrect. have little power to offer a lower rate because that’s not their job so their system is not built with all those wonderful promotions you seek so don’t get frustrated with them. I pointed out that comcast would lose more money if I changed from digital preferred than they would if they gave me the $10 loyalty discount. Only options are dish and directv…. (4) Negotiated Rate: Following your advice, reduced the rate back down to $120/month, but with one big Catch 22 . I picked up the phone and called Xfinity customer service number @: 1 (800) 934-6489. The BBB? This was a very helpful article. He offered me a triple play package that included phone, Blast Internet, and Digital Starter TV with an X1 DVR, HBO, Cinemax, STARZ, and Showtime along with HD service for $89/month plus $10 for modem rental and taxes and fees extra. He explained that Comcast is now enforcing already-existing policies in place that involve price targeting/price enforcement/package non-renewal and then launched into a 20 minute speech about how if everyone kept getting the same package repeatedly, they wouldn’t be able to bless all of us with their ever-evolving suite of products. Retention specialists do have a few more options available to them that really aren’t available to anyone else but even these are either just the same rates that are available to new customers and generally mean an *increase* in services or just a standard $ amount off to keep you for 6 months. So I am going to save about $55 a month. The worst part is, we (your children) are still going to have to deal with all the problems you created for us, even after you’re gone. I don’t want to lose those and am curious how I could transfer them off my DVR. Gas prices today are bad enough, but compared to what I’m paying Comcast, I know some people whose car payment and modest-house payment, combined, cost about as much. Thanks for such a refreshingly hope-inspiring article. The rep came back (after about 5-7 minutes looking at my account) with an offer of $159.95 for the same service for 24 months. When I truly examine my viewing habits, I only use: on-demand, starz itself, and ion televison for reruns. I do own my own modem so saved on that fee, too! Thank you for your help. Now let’s say that the dealership you were at is running a special in which the lease payment for the same car is $150 for the first year, then balloons to $250 for the second year, before finally landing at the $300 price you would have been prepared to pay out of the gate, had you not run into this particular special. If you don’t have a competitor to go with, switch to an internet-only setup, then get Hulu Live via Amazon Firestick or smartTV, Roku, etc. Silly games we must play for this monopoly. On the phone with Comcast again. This for them is a bonus b/c it’s guaranteed income and if you don’t abide than you pay a hefty early termination fee, either way it’s a win for them. I was left blubbering on the line. First we called and got the HBO and Showtime cancelled, which dropped my bill to around $140. Thanks again! Even a lower contract offer, would still be more expensive with cancellation fees vs. having the higher, no contract, price. They never go down. This is my online chat who would not help either. She typed back that she understood and asked if I would be interested in keeping my same exact plan for $39.99? It isnt. Since Comcast CHOOSE to not allow online screen chat service for retention/disconnection, and since Comcast CHOOSE to not conduct retention/disconnection dialogues by email, why doesn’t the customer simply audio-record the Comcast C.S. This is when you shop on their online deals that are available on their website, or call during the day time when American representatives are available. That’s was my “solution” to solve my problem with xfinity since the go up every year and I’m so tired to deal with the customer service folks. Will monitor our bill because we dont trust comcast. Can you assist me with this? It’s ‘technically’ not a scam but in most places Comcast is the only option for internet fast enough for 2018. I got nowhere with the first guy who offered me a starter package, reduced internet speed, and I’d have to pay $17.95 for the X1 DVR that I now had for free in my package. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. this year Comcast has been impossible our bill went from 145 to 179.00 for the preferred package with phone and internet I have called 2 times and they claim they cannot do anything to lower rate last year we were told we had a promotional rate which expired and I was told to call back this past February for another promotional rate no luck they have the worst worst customer service. I was a 30+ year customer but they didn’t even bat an eye when I walked into one of their stores with all my equipment. (They know that AT&T is putting-in crazy fast Internet in my neighborhood right now, and targeting Comcast customers. Just shows that the offers all depend on who you get and if they feel like helping you. I don’t have the time to scour the price points in Comcast. That post is outdated, as nobody has had much luck with their live chat team in recent years. I was very polite, offering thank you for your time, and I appreciate all the help checking on offers. I essentially used your exact script, except there is NO competition for Comcast where I live. I’ll probably have to go back to switching providers every 12 months. then got the hookup of the century with free installation on the x1 as well. So, they insisted on $60 technician visit fee, or no service activation. The individual reps that go door to door have better rates and can give you exactly what you want. Just used the online support and had my rate for internet and phone drop from $98 per month to $69 per month for a year. (2) Old Rate: We had the “triple play” “HD Digital Starter” at $120/month (plus modem, taxes, etc,) with No Contract. Wanted more but was only offered to drop channels and reduce internet speeds. Total cost will be $145 before taxes and fees. With the latter they can’t raise your fee for 12 mos, but you can end service at anytime. I think I should call the loyalty department early so I would not need to speak to customer service in every 6 months just to get a new promo rate. 1.5 is fast enough to get & send emails, AT&T charges $70 for 6GB, so TracFone is cheaper than AT&T , Cricket, Sprint, everybody. I called Comcast several times but they would not budge in terms of lowering my bill. I wanted to offer some knowledge and background, as I spent 3 years working for the local phone company (Verizon, before it sold to become Frontier.) I then ordered a Mohu Leaf antenna for $40 through Amazon and cancelled all of my cable. No TV until Saturday???? Anyway, I may just disconnect from comcast completely and use Verizon for some time, they have offer of 50mbps internet with no contract. My bill jumped from 150 to 250, guess my 1 year is up!!!! Tip: You can avoid being put on hold for an available retention representative by scheduling a call on the Xfinity website. Yep, regardless of what you watch on t.v. You : I see a $119.99 bundle with HD, 50 Mbps and digital voice online. Now that I’ve woken up and started thinking “what am I even paying for,?” I looked at the itemization. 1. You then need to say something like this “i would like to downgrade my services, honestly I would cancel it if I could but I can’t because of my contract.. so just downgrade my account to the cheapest service available ( I believe this is like basic cable which is usually around $20+).” Being under contract doesn’t mean u have to keep the same package, you just have to keep one of their services till contract is up. But called back to see if they were going to send a new wireless router/modem! Will try again when this contract is up. This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps. 3. It’s not a tragedy for someone to cut their cable service if they can find something they enjoy more than spending hours on hold to “negotiate” a lower deal... Its more like 10 minutes and its surely more productive than sitting on the internet for hours giving holier than thou speeches about going outside. Playing the Comcast price shell games is really starting to get old. Comcast is in the area, but does not service my community. See for yourself: http://verycool.tv. I cut the cord. No there is no mandatory contracts. While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call. Have had this for 2 months now, and don’t miss Xfinity at all. Starting, changing or disconnecting service, Upgrading service or adding on new services. I said no thanks I don’t need that many channels. I’d be satisfied with just having Netflix and Hulu Plus. I don’t even read their baloney anymore. Like you, Comcast is essentially the only choice where I live (Denver) if one wants reliability and speed. More money grubbing. Thanks! I have been with comcast for over 25 years so I think I deserve it(makes me feel good and why can’t I feel good!!) Because I use AT&T wireless for my cell phone, I am guarantee this $60/month price for 2 years + 3 months of HBO/Showtime/Cinemax/STARZ for free. Don’t even use but once a day. You : Yes. And you can click here if you want to compare all the contact information we've gathered for Comcast. ATT internet is garbage in my area and this is the only thing that works as it is described as far as reliable internet speeds go. It worked today 5/3/2018 for me. However I hated getting a bill from Comcast for $183 for cable, internet and phone. Update: I used your script to start the conversation, and was able to get my bill reduced by 25% while adding additional premium channels and getting a DVR! I accepted the offer and had the tech install the new dvr boxes. While half of $143 would only be $71.50!) Debra. After being able to rebuttal all the BS, at the end the ending is always the same, they cannot give me a straight answer and refer me to yet another specialist to call. Not even 3 months of free HBO?” and he said no. You : We like the HD service. I also got sick of having to call them and play their negotiation came every year – it’s ridiculous and insults my intelligence. Well, at least for me it is. How? Perfect service doesn’t need canceled then…WRONG! If not, we can create another forum strickly to tell others how much we hate that too. You need not fool yourself. I’ve been a Comcast Customer for appx. Or should I say ” FRAUDCAST!!!! My thing is how they get you a month in advance. They gave me much faster internet. It takes me several days to get up the courage to make a call that I think will probably turn out like the others. Sorry to lose you. Probably depends on how their system is set up. Thanks mate! I state (“disconnect service”) when prompted by the automated voice prompts. In the past, Comcast has worked to offer comparable things or may throw in extras to keep you as a customer (Free HBO for a year, etc, waiving DVR rental for a year)in order to get a package deal within your expectations. I simply stated what I wanted and told him about a new offer I had seen on their website. I hate comcast but they are the only provider in my area, it’s a monopoly, they can charge anything. This is an automated email. Am I getting ripped off or what???? We only use Comcast for Internet service. Thanks for the advice GE and fellow readers. Fast loading, stream movies. If it wasnt for the Blast Internet (which I need for work) I would have dumped Comcast a long time ago. Yeah right, now that they’ve added that data cap with how much I already use the internet, if I used an internet enabled device for TV viewing, I would be screwed because I would def. I have a newer television but it does not have an HD adapter; therefore I can’t view in HD, have no interest in it, and don’t benefit from the channels. Uugh-had to vent here so I can move on. The script in the original blog post worked well for me just now (Nov. 2018). Therefore let the games begin, and for that monthly savings, will just continuously be new customers every time a contract runs out. I have spoken to them several times in the past where my bill was to have been reduced significantly afterwards – never happened. Another thing is I use my phone for a home business and have to have call waiting fully disabled. The first guy was a complete jerk and even when I asked, “there’s no way for you to get me anything to try and keep me as a customer? Said I was quitting for FIOS. Ten bucks may not be the deal for you (hence the reason for the call), but if those codes are still on your account, for some reason their system will not display any better offers to the retention specialist (their hands are tied.) Most are on fixed incomes and don’t watch many channels. TV came back on 10 hours later but I couldn’t change the channel and got stuck watching some stupid movie…then the picture shrank for 40″ to 6″ square. The result was it would cost me more to get less. We need to stop that merger from happening or the monopoly would be huge and nothing would stop prices going through the roof. People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. Nada. It just kept going up since. I call and try to get my bill down and get hung up on. My neighbor behind my house will joint the team in April for $30 more (he has a triple play a $149 and can’t wait to ditch it). told him was planning to move next month and wanted to cancel just one of my services to pursue something else. I’m a girl on a budget so that was $20 I did not want to pay, Called to try to get it decreased and was told the only thing I could do would be to buy the modem to have the equipment rental of $11 taken off. Enjoy a $1 one-week trial membership and get help from a live expert now. After past patterns, I’m quite sure that I will have to call them back in June. for installation. I called and spoke to a rep. I followed the suggestions. I have over the years negotiated with them for better rates. I hope some of the details here helped someone else; I apologize for my long-windedness, and wanted to offer additional insight if anyone wants to know more about how these guys work w/ regard to pricing and negotiations (and what they can/can’t do.)

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